Worry Free Purchase From Star Enterprises
We understand your concern about safety and security of items you purchased from us. Please be assured that your money goods are absolutely safe with us, and we will take utmost care to ensure that your trust on us remains perpetudlly strong.
Order Cancellation :-
Customer can cancel the order within 2 Working days of order placement with Star Enterprises Furniture. Star Enterprises will reimburse the amount within 10 days, to the same account from where the payment was made, or any other mutually agreed documented account. Such amount reimbursed will be subject to deductions made by payment gateway and currency exchange rate, wherever applicable. After 2 working days, Star Enterprises will not reimburse the advance amount, as your order would have moved to produetion line. As Star Enterprises Furniture does not stock ready product, and make as per customer order, customized to his/ her requirement, you will appreciate cancellation is not a possibility once production has started. You agree that cancellation and amount refund will not be possible once your furniture has been dispatched.
Return Policy :-
1:- At Star Enterprises Furniture, we take enough efforts in packaging and hiring renowned freight movers like Safexpress / GATI to avoid any damage to goods in transit. However, there is always a remote possibility of that happening once in a while for which we have put in place return policy for such goods
2:- Star Enterprises strongly encourages you to inspect the goods immediately after taking delivery. In case of any damage. please take images and video of damaged items and share with us at our whatsapp No:- +919897067223 or Email (starenterprises.sre@gmail.com) within 24 hours of delivery.
3:- You can ask for transit insurance we can arrange transit insurance also That will be chargable but that will allow you to raise insurance claim if something happens in your Furniture during Transit.
4:- “IF IT’S BROKEN, OR “MANUFACTURING FAILT, ITS OURS” and for that, we will require supporting images and video from your side within 24 hours of the goods received. Products will be replaced or compensated with other selected product. For any minor damage, we will get the product repaired at your location within next 3 to 5 days if repairs needs machinery then we can bring back that product in our factory to repair that in a proper manners.
5:- In any case whatsever, you agree to inform Star Enterprises of damaged product within 24 hours of receipt of goods. In case we don’t hear from you within 24 hours of goods received, it will be deemed that you have received goods in right condition; Star Enterprises will not be responsible for any claims of damages immediately thereafter.
